Refund policy

At Loveziya, we want every order to reach you safely and in the condition expected. This policy explains when returns, refunds and cancellations are available.

1. Return Eligibility & Request Period

Please contact us within 7 calendar days of delivery if:

You received the wrong product.
The product arrived damaged or has a manufacturing defect.
Items or components are missing.
The product is materially different from its description.

For eligible returns, items should be unused, unwashed and in their original packaging, with seals, tags, accessories and included components intact, wherever reasonably possible.

This request period does not limit applicable statutory rights or any separately stated product warranty.

2. Personal Wellness & Hygiene Products

Opened, used or unsealed intimate and hygiene-sensitive products are not eligible for change-of-mind returns or exchanges.

This restriction does not prevent us from reviewing complaints about damaged, defective, incorrect or misdescribed products, including defects discovered after opening.

Please check the product description, dimensions and selected variant before ordering.

3. How to Request a Return

Email loveziyaonline@gmail.com with:

Your name and order number.
Your registered phone number or email address.
The reason for your request.
Clear photographs of the product, packaging and shipping label.
An unboxing video, if available.

We will review your request and respond within 2 business days. Please do not send products back before receiving return instructions.

4. Unboxing Evidence

We recommend recording a continuous unboxing video showing the sealed parcel and its contents.

Photographs, packaging details and an unboxing video may help us investigate damaged, missing or incorrect items. A missing unboxing video alone will not automatically disqualify an otherwise valid claim; we will review other available evidence.

5. Return Inspection & Resolution

Approved returns will be inspected within 3 business days of receipt. We will notify you of the outcome by email or through your registered contact details.

For verified damaged, defective, incorrect or materially misdescribed products, we will arrange an appropriate replacement or refund, taking applicable consumer rights into account.

6. Refund Processing Time

Once a refund is approved, Loveziya will initiate it within 5–7 business days.

If a return is required, refund approval follows receipt and inspection of the returned product. If no physical return is required, processing begins after we confirm approval.

After initiation, your bank or payment provider may take an additional 5–10 business days to credit the amount. Actual credit time depends on the payment method and provider.

Business days exclude Saturdays, Sundays and public holidays.

7. Refund Method

Prepaid orders: Refunds will be issued to the original payment method used at checkout. If this is technically unavailable, we will agree on an alternative bank transfer or UPI refund with you.

Cash on Delivery orders: Approved refunds will be issued through bank transfer or UPI to an account verified with the customer.

We do not require customers to accept store credit instead of an approved monetary refund.

We will never ask for your UPI PIN, OTP, CVV or banking password to process a refund.

8. Order Cancellation

You may request cancellation within 24 hours of placing your order, provided the order has not been dispatched.

Email loveziyaonline@gmail.com with your order number and registered contact details. Orders may be dispatched earlier than 24 hours, so please contact us promptly.

Once an order has been dispatched, cancellation is unavailable. Eligible issues will be handled under the return and refund provisions above.

For an accepted prepaid cancellation, the full amount paid will be refunded according to the timelines and methods in Sections 6 and 7. No cancellation fee applies to accepted cancellations before dispatch.

9. Return Shipping & Refund Amount

For verified damaged, defective, incorrect or materially misdescribed products, Loveziya will arrange or cover reasonable return shipping costs.

For a full-order refund caused by such an issue, we will refund the amount paid, including delivery or COD charges collected by Loveziya for that order. For partial refunds, applicable charges will be explained before approval.

Any shipping cost for another eligible return will be communicated before the customer agrees to return the item.

10. Non-Returnable Items

Change-of-mind returns are not accepted for opened or used intimate products, products with broken hygiene seals, or products ordered in an incorrect size or variant.

Products damaged through misuse after delivery are not eligible for a defect-related refund.

These exclusions do not remove applicable consumer rights relating to defective, incorrect or misdescribed goods.

11. Refused & Undelivered COD Orders

Please provide accurate delivery information and accept confirmed COD orders. Repeated refusal or misuse may result in restricted COD availability for future orders.

If an undelivered order includes a prepaid amount, contact us so we can review the reason and any applicable refund.