Shipping policy

Shipping Policy – Loveziya

Welcome to Loveziya (loveziya.online). We are committed to providing a safe, reliable, and convenient shopping experience. This Shipping Policy explains our order processing, shipping, delivery, and packaging practices.

1. Order Processing

All orders placed on Loveziya are processed after successful order confirmation.

Orders are processed on business days, excluding Sundays and public holidays.
Customers may receive order confirmation through SMS, WhatsApp, email, or phone.
Cash on Delivery (COD) orders may require additional verification.
Processing may take longer during holidays, high order volumes, or unforeseen circumstances.

2. Shipping and Delivery

Loveziya provides shipping services across eligible locations in India.

Estimated delivery dates are displayed during checkout wherever available.

Delivery times may vary depending on:

Customer location and PIN code
Courier partner availability
Order processing time
Weather conditions and transportation disruptions
Public holidays and operational delays

All delivery estimates are approximate and are not guaranteed.

3. Shipping Charges

Applicable shipping charges, if any, are displayed at checkout before order confirmation.

Standard Delivery: Shipping charges are calculated or displayed during checkout.

Express Delivery: Customers may select Express Delivery, where available, for an additional charge of ₹50.

Cash on Delivery (COD): An additional COD handling charge of ₹99 may apply when this payment method is selected.

The final payable amount, including applicable delivery and handling charges, will be shown before placing the order.

4. Discreet and Secure Packaging

At Loveziya, customer privacy is important.

Orders are packed securely and discreetly.
Packaging is designed to protect products during transportation.
Product details are not unnecessarily displayed on the outside of packages.
Shipping labels may contain information required by courier partners or applicable law.

5. Order Tracking

Once an order is dispatched, tracking information may be shared through SMS, WhatsApp, email, or another available communication channel.

Customers can use the tracking details to check the shipment status through the assigned courier partner.

6. Delivery Attempts

Our courier partners may attempt delivery according to their operational policies.

Customers should provide accurate contact information and a complete delivery address.

If delivery fails because of an incorrect address, an unreachable phone number, or repeated unsuccessful delivery attempts, the shipment may be returned to the sender.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details, including:

Full name
Mobile number
Complete delivery address
City, state, and PIN code
Nearby landmark, where applicable

If any information is incorrect, customers should contact Loveziya customer support as soon as possible.

Address changes cannot be guaranteed once an order has been dispatched.

8. Delayed or Lost Shipments

Although we make reasonable efforts to deliver orders on time, delays may occur due to circumstances beyond our control.

If a shipment is significantly delayed, lost, or marked delivered but not received, customers should contact our support team.

We will review the issue and coordinate with the shipping partner where appropriate.

9. Damaged Packages

If a package appears visibly damaged or tampered with at the time of delivery, customers should document the condition and contact Loveziya support promptly.

Any refund, replacement, or return request will be reviewed according to our Return and Refund Policy and applicable consumer protection laws.

10. Cash on Delivery Orders

Cash on Delivery is available only for eligible products and serviceable PIN codes.

COD availability may depend on order value, delivery location, courier serviceability, and verification requirements.

Loveziya reserves the right to verify or cancel suspicious or unconfirmed COD orders, subject to applicable law.

11. Shipping Restrictions

Certain products may not be available for delivery to all locations due to courier restrictions, product classifications, legal requirements, or operational limitations.

Loveziya reserves the right to cancel orders that cannot legally or operationally be fulfilled. Any payment already collected for such cancelled orders will be refunded according to applicable policies.